We want you to be completely satisfied with your purchase from Kindee. If you are not happy with an item, our Return & Refund Policy outlines how you can return products and receive a refund.
Return Period: You may request a return within 14 days of the date you received the product. After 14 days from delivery, we unfortunately cannot offer a return or refund (except for issues covered under warranty or consumer protection laws, if applicable). If you intend to return an item, please contact us as soon as possible within this 14-day window.
Conditions for Returns: To be eligible for a return and full refund, your item should meet the following criteria:
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Unused and in Original Condition: The product should be unused, unworn, and in the same condition that you received it. It should also include all original packaging, tags, manuals, and accessories (if any). We reserve the right to decline returns of items that show signs of use, damage, or are missing parts not due to our error.
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Original Packaging: Please return the item in its original box or packaging (including any branded packaging or protective wrap). This helps ensure the item is protected in transit and speeds up the inspection process.
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Proof of Purchase: A receipt or proof of your purchase (order number, invoice, or confirmation email) is required to process a return. This helps us verify the transaction and quickly locate your order details.
Non-Returnable Items: Certain types of products cannot be returned for a refund, including: perishable goods (such as food or flowers), intimate or sanitary goods (e.g. personal care items that have been opened), hazardous materials, or flammable liquids/gases. We also do not accept returns of gift cards, downloadable software products, and some health and personal care items once opened. If a product is marked as “Final Sale” or “Non-Returnable” on our website, then it cannot be returned. We will clearly indicate on the product page if an item is non-returnable, to avoid any confusion.
Damaged or Defective Products: If you received a product that is damaged, defective, or incorrect, we sincerely apologize. Please notify us within 7 days of delivery if an item arrives broken, is malfunctioning, or if you believe you received the wrong product. We will arrange a return or exchange at no cost to you in such cases. Specifically, we can provide a return shipping label or reimburse your return shipping, and offer you either a full refund or a replacement product. Please provide details and (if possible) photos of the damage/issue when you contact us, so we can quickly validate the problem and make it right.
How to Initiate a Return:
To start a return, please follow these steps:
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Contact Us: Email us at info@kindee.co to request a return. Please include your order number, the item(s) you want to return, and the reason for the return. This helps us process your request and improve our products and services.
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Return Authorization: Once we receive your return request, we will respond with confirmation and further instructions. We will provide you with the return shipping address of our returns center (located at our main office in Thailand). Please do not send back any product before contacting us, as the return address may be different from our general contact address.
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Packing the Item: Re-pack the product securely in the original packaging (include any accessories or freebies that came with it). Include a copy of your receipt or a note with your name, order number, and contact information inside the package to help us identify it.
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Shipping the Return: You are responsible for shipping the item back to us for standard returns (except when the return is due to a damaged/defective product or our error, in which case we cover the cost). We will provide you the return address and instructions. We recommend using a trackable shipping service (and purchasing shipping insurance for high-value items). We cannot guarantee that we will receive your returned item, so having tracking protects you in case the package is lost in transit.
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Return Confirmation: After you send the return, please inform us of the tracking number (if available) so we can monitor the shipment. Once we receive the returned package, we will send you a notification email to confirm that it has arrived.
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Inspection: Our team will inspect the returned item within 2 business days of receipt. We will check that the product is in acceptable condition (as per the above criteria). If the return is approved, we will proceed with the refund. If the item is not in acceptable condition (e.g., shows signs of use not previously reported), we will contact you to discuss next steps (we might offer a partial refund or return the item back to you in such cases).
Refunds: Once your return is approved after inspection, we will process your refund. The refund will be issued to your original payment method. For example, if you paid by credit card, the refund will be credited to that same credit card. Please note that it can take some time for the refund to reflect on your account:
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We will process the refund on our end within 2 business days of approving the return.
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Your bank or credit card company may take an additional 5–10 business days to post the refund to your account. (This timing can vary by financial institution.)
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If you paid via bank transfer or a cash-on-delivery method (if applicable), we will coordinate with you to provide the refund either through a bank deposit or other appropriate method.
We will notify you via email once the refund has been issued from our side. If more than 15 business days have passed since we confirmed your refund and you still have not received the money, please contact us at info@kindee.co – we will help investigate and ensure you receive your funds.
Return Shipping Costs:
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If the return is due to our error or a defective product: We will cover the return shipping costs. We may send you a prepaid return shipping label via email, or reimburse your shipping expense after you send us a receipt.
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If the return is due to buyer’s remorse or change of mind: The customer is responsible for paying the return shipping cost. In such cases, the original shipping fee (if any) is non-refundable. For example, if you paid THB 50 for shipping on the original order, that will not be refunded (except when the entire order was defective or our fault).
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If you received free shipping on the original order and you return an item: We will not charge any additional fees, but the outbound shipping cost that we incurred will be deducted from your refund only if the return causes your original order total to drop below a free shipping threshold. (We will communicate with you if this situation occurs. Generally, we try not to penalize customers for returns, but extremely large or heavy item returns may have special considerations, which we will clarify case-by-case.)
Exchanges: If you wish to exchange a product for a different variation (size, color, etc.), the fastest way is to process a return for the original item and then make a new purchase for the desired item. We currently do not have an automated exchange program. By returning and reordering, you’ll get the correct item more quickly. (If the exchange is due to a mistake on our part or a defect, we will of course handle it as a special case and ensure you receive the correct item without additional cost.)
Order Cancellations: If you need to cancel an order, please contact us immediately (within a few hours of placing the order if possible). If the order has not been shipped yet, we may be able to cancel it and issue a full refund. If the order is already in transit, then you may need to wait until you receive it and then initiate a return. Custom-made or personalized items cannot be canceled once processing has begun.
Refund for Lost/Damaged in Transit: All shipments are insured against loss or damage. If your order is confirmed lost by the courier, or if it arrives damaged beyond use, we will of course provide a full refund or replacement. Please cooperate with any information we may need (such as confirming with the courier) in such cases.
We value your business and want to make sure you have a great experience, even if something goes wrong. Our return policy is designed to be fair and transparent, ensuring you can shop with peace of mind. If you have any questions about returns or refunds, please email us at info@kindee.co. We’re here to help!
(Note: This Return & Refund Policy applies only to purchases made directly through Kindee.co. If you bought a Kindee product through another marketplace or store, please refer to that seller’s return policy.)