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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Kindee.co (“we” or “us”) collects, uses, and protects your personal information when you use our website and services. By using the Kindee website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.

1. Information We Collect
When you visit or make a purchase from Kindee.co, we may collect the following types of information:

  • Personal Information You Provide: This includes information you provide during checkout or account registration, such as your name, billing and shipping address, email address, phone number, and payment details. For example, when placing an order, you will provide contact information and payment information so we can process and fulfill your order.

  • Account Information: If you create an account, we store your login credentials (typically your email and a hashed version of your password) and any preferences or saved information (like past orders, wish lists, etc.).

  • Communications: If you contact us via email, contact form, or chat, we may keep a record of that correspondence (including your email address and the content of your message) to assist you and improve our services.

  • Automatically Collected Data: When you browse our site, certain data is collected automatically using technologies like cookies, log files, or analytics tools. This data may include your IP address, browser type, device information, pages you visited on our site, and how you interacted with our site (e.g., time spent on pages, links clicked). This information does not directly identify you by name, but it may be linked to your user account or order if you are logged in.

2. Use of Your Information
We use the collected information for various purposes, including:

  • To Fulfill Orders: We use your personal information (name, address, payment info) to process transactions and ship your orders to you. For example, we share your name and address with our delivery partners so they can deliver your purchase.

  • Communication: We use your contact information to send order confirmations, shipping notifications, and updates regarding your orders. We may also respond to your inquiries or requests using your email or phone number.

  • Improvement of Services: Non-personal data (and limited personal data) is used to analyze how our customers use the site. This helps us improve the website design, product offerings, and user experience. For instance, we might see that many users leave from a certain page, indicating we should improve it.

  • Marketing (Opt-in): With your permission, we may send you marketing emails about new products, special offers, or newsletters. These emails will contain an unsubscribe link, allowing you to opt out at any time. We will not spam you – typically, marketing communications will be occasional and relevant. If you do not opt-in to marketing emails, we will not use your email for that purpose.

  • Preventing Fraud: We may use personal information to verify identity, prevent fraud, and ensure the security of our transactions. For example, we might use automated systems to flag suspicious orders (such as a high-value order with mismatched billing/shipping info) for manual review.

3. Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser or device that help the site function and remember your preferences. We use cookies for things like keeping you logged in, remembering items in your cart, and understanding usage patterns. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period or until deleted).

Examples of cookies we use:

  • Essential Cookies: For login sessions, shopping cart functionality, and checkout – these are necessary for the website to operate.

  • Analytics Cookies: Provided by third parties like Google Analytics, to help us understand site traffic and usage. They may track things like how you arrived at our site and how you navigate through it.

  • Advertising Cookies: (If applicable) We might use cookies from advertising networks (like Google or Facebook) to help deliver ads or measure the performance of our ads. These cookies can track your browsing on our site and others to show you relevant ads. Note: At launch, we may not have advertising cookies, but if we integrate them, we will update this policy.

You can control and manage cookies through your browser settings. You have the option to refuse or delete cookies. However, please be aware that disabling cookies may affect the functionality of our site (for example, the shopping cart might not remember items). Our site will display a cookie consent banner if required by law, giving you the choice to accept or manage non-essential cookies.

4. How We Share Your Information
We treat your personal information with care and do not sell it to third parties. We only share information in the following circumstances:

  • Service Providers: We share relevant information with trusted third-party service providers who help us run our business. For example:

    • Shipping companies and couriers: We provide your name and address (and sometimes phone number or email for delivery updates) to postal services or courier companies to deliver your order.

    • Payment processors: Your payment details are handled by secure payment gateways (such as credit card processing companies or banks). They receive the necessary payment information to charge your card or account. We do not personally store full credit card numbers on our servers.

    • Analytics and marketing partners: We might share non-identifiable analytics data with services like Google Analytics to understand traffic. If we run targeted ads, we may use hashed identifiers or cookies with platforms like Google or Facebook, but this is to serve our ads and not for them to use beyond our purposes.

  • Legal Requirements: We may disclose personal information if required to do so by law or in response to a valid request by public authorities (e.g., a court order, subpoena, or government demand). We will only provide what is legally necessary and will inform you if permitted.

  • Business Transfers: In the unlikely event that Kindee is involved in a merger, acquisition, or asset sale, your personal information might be transferred to the new owners so that the service can continue. If that happens, we will ensure the new owners are bound to respect your personal data in line with this Privacy Policy.

  • Protection of Rights: We may disclose information if we believe it’s necessary to enforce our Terms and Conditions or protect our rights, privacy, safety, or property, or those of our customers and employees. This may include sharing information with fraud prevention agencies or law enforcement to prevent illegal activities (like fraud or identity theft).

5. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption on our website (you’ll notice the padlock in your browser indicating a secure connection whenever you enter sensitive information like payment details). Our databases are protected with technical safeguards, and we limit access to personal data to employees or partners who need that information to perform their duties (for example, customer service staff needing to look up your order).

However, please note that no e-commerce platform or data transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, we cannot warrant absolute security. You can help by keeping your account password confidential and logging out of shared devices after use. If you suspect any breach of your account or personal data, please contact us immediately.

6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements. For instance:

  • Order information (like your name, email, address, and purchase history) is typically kept in our records for several years to comply with accounting and tax laws, and to assist with any potential issues or warranties.

  • If you create an account but later delete it, we will remove or anonymize personal data associated with your account, except for information we are required to keep for legal reasons.

  • Analytics data is generally retained as aggregate statistics (not tied to your identity) just to analyze trends over time.

7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access and Correction: You may request a copy of the personal data we hold about you, and ask for corrections of any inaccuracies. Much of your basic information can be reviewed and edited by logging into your account (if you have one) and updating your profile.

  • Deletion: You may request that we delete your personal information. Keep in mind, we may need to retain certain details for legal or internal business purposes (e.g., we cannot delete records of transactions for accounting). But we will honor requests to remove non-essential data.

  • Withdrawal of Consent: If you have given consent for optional data uses (like marketing emails), you can withdraw that consent at any time. For example, you can unsubscribe from our newsletter via the link in the email, or by contacting us.

  • Data Portability: For information you have provided to us, you can ask to receive it in a structured, commonly used, machine-readable format (this mostly applies to account data or order history, on request).

  • Objection or Restriction: You may have the right to object to certain processing (like direct marketing) or ask us to limit processing in some cases.

To exercise any of these rights, please contact us at info@kindee.co. We will respond to your request as soon as possible, and in any case within any timeframe required by law (typically within 30 days).

8. Third-Party Services and Links
Our website may include links to external sites or services, such as Instagram, Facebook, or payment gateways. If you click those links or use those services, they may collect data independently. This Privacy Policy applies only to data we collect on Kindee.co. We are not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policies of any third-party site you visit. For example, if you pay via credit card, the transaction might be processed by a third-party payment processor that has its own privacy and data handling practices.

9. Children’s Privacy
Kindee.co is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not use our site without parental consent. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information promptly. Parents or guardians who believe we might have information about a child under 13 may contact us to request deletion.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify users by posting a prominent notice on our site or via email (if appropriate). The “last updated” date at the bottom of this policy will indicate when the latest changes were made. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

  • Email: info@kindee.co

  • Mailing Address: Kindee – Privacy Officer, Bangkok, Thailand (full address can be provided upon request)

We value your trust and are committed to protecting your privacy. Thank you for choosing Kindee.co!

(Last updated: January 2026)